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Laser to You - Terms and conditions May 2024

 

Set out below are the business terms in which Laser to You provides a service to its clients.​

 

Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at Laser to You.​

 

1. Appointments

You may book appointments with us in person, by telephone, by email or online.Advanced bookings may be refused to clients who have missed appointments without giving at least 48 hours-notice.Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:

- Laser hair removal: area shaved 24 hours prior to treatment and free of hair. Hair must NOT be waxed or plucked prior to laser hair removal.

- Laser to You will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Laser to You will be rebooked as soon as convenient for our client.

- If you need to cancel or reschedule your appointment, please contact us at least 48 hours prior to your appointment. Any cancellation within 48 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to be charged.

-If you do not attend your appointment with no attempt made to let us know, this will result in a 100% charge or forfeiting your treatment.

Please see Cancellation Policy for more information.

 

2. Cancellation Policy

Our cancellation policy is in place to ensure that we are able to maximise our appointment availability for all of their clients. This ensures that we are able to offer a cancelled appointment time to a client who needs it.Should you need to cancel or reschedule, we kindly ask that you call us at least 48 hours before your appointment. Our phone number is 07311 272 362. Any cancellation within 48 hours will result in your pre-paid treatment being forfeited.

 

​3. Treatment Payments

To secure an appointment with Laser to You either in person, online or over the phone, we will require the full amount of the service cost to be charged to your credit or debit card. All treatment costs must be paid for in full at the time of booking. Any changes to the appointment must be made in accordance to the cancellation policy.​

 

4. Pricing and payments

- Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 6 weeks.

- Card payments: We ask that you make payment via card or contactless payment where possible.

 

5. Determining Treatment Suitability

- We cannot treat any clients who are under 18, pregnant or breast-feeding.

- At Laser to You, we prioritize your safety and satisfaction. Therefore, they may decide not to proceed with a treatment if we believe it isn't suitable for you for any reason.

- For certain treatments, especially if you're trying them with us for the first time, a patch test will be required. We do this to ensure your safety and the effectiveness of the treatment.

- If a patch test is required and hasn't been performed by us, we reserve the right to decline the treatment.

- Before any treatment, we'll assess your suitability and discuss the likelihood of success. If it's determined that the treatment isn't suitable for you, we'll explain the reasons why. If you've already paid in full, we'll refund your payment within 7 business days.

- In some cases, we may suggest an alternative treatment method. If the alternative method costs less than the original, we'll refund the difference.

- We're committed to providing you with the best care possible, so please feel free to ask if you have any questions or concerns.

- It is the client’s responsibility to ensure that they provide Laser to You with relevant medical history and medication details prior to each treatment.

- Hair colour: due to the way in which laser hair removal works, it is only effective for clients who have enough pigmentation in the hair to attract the laser beam, in order to damage or destroy the hair follicle and deliver the best results. As blonde, white, grey and red hair has little to no pigment, we do not treat clients with these hair colours (in the area to be treated) because they will not be able to get to a good clinical outcome.

- Pregnancy and breastfeeding: for client safety, we are unable to treat clients who are pregnant. Should you become pregnant, we will need to pause treatment for an indefinite period. You may however re-commence treatment whilst breastfeeding after having a 6-week post-natal check. Please note that, although treatment does not pose any health risks to mother or child during this time, the hormones may still be unbalanced and as a result, pigment changes may occur. Hormones may take approximately 3 months after stopping breast feeding to return to normal. Treatment during this time may also make the client more susceptible to bruising. You must notify us immediately if you become pregnant or begin breastfeeding.

- Medication: some medications affect the way the skin reacts to laser-based treatments, often causing higher levels of sensitivity to heat and light. Clients on medications classed as photo-sensitive will not be able to start (or re-commence) treatment until this medication has been ceased and cleared from their system. Additionally, some medications also impact the skin barrier and it would be detrimental to their therapeutic benefit to undertake laser-based treatments at the same time. You must notify us immediately if this applies to you.

- We may need to pause/ stop treatment if you become ill. Such illnesses may include (but are not limited to): Cancer requiring intervention such as radiotherapy/chemotherapy, potential skin malignancies in the area to be treated, active moderate to severe acne in the area to be treated, any transmissible or contagious condition, any loss in capacity to consent to treatment.

 

​6. Laser Hair Removal Results Guarantee – Our Promise to You.

Eligibility: We’re pleased to provide our 8-session laser hair removal guarantee! Our goal is to give you the best possible results based on your unique hair and skin type.

Our Guarantee: We want you to be thrilled with the results, so if you’re not achieving 80% hair reduction after completing the 8 sessions, we’ll offer up to 4 additional sessions at no extra cost. The practitioner will assess your progress and provide the extra support you need to achieve the best possible results. Customers must notify Laser to You within 4 months of their final treatment if the hair removal treatment hasn’t been successful. For further information please contact lasertoyou@aol.com.

Exceptions to the Guarantee: While we strive for the best outcomes for everyone, there are a few factors that might affect the effectiveness of your treatment. These include:​

- Testosterone Levels in Men: Due to higher testosterone levels, men may experience different results compared to women, as testosterone can stimulate hair growth.

- Hormonal Imbalances: Conditions like polycystic ovary syndrome (PCOS) or thyroid imbalances can impact hair growth patterns and treatment effectiveness.

- Skin Sensitivity or Recent Tanning: If you’ve recently tanned or have sensitive skin, results may vary, so we may recommend adjusting your treatment plan accordingly.

- Lowered Treatment Settings: To ensure your comfort and skin safety, we may occasionally reduce the treatment settings. Please note that multiple adjustments could impact the overall effectiveness, and the guarantee may not apply in these cases.

- Aftercare Compliance: It’s important to follow aftercare instructions to ensure the best results. If aftercare is not followed, results could be compromised.

- Payment & Refunds: To get started, we’ll ask you to make full payment for the 8-session package. While we don’t offer refunds, we want you to feel confident in your choice, which is why we offer up to 4 additional sessions if you're not fully satisfied after your initial sessions.

- Results May Vary: While laser hair removal works effectively for most clients, every person is different, and results can vary based on factors like hair type, skin tone, and hormone levels. Our goal is to provide significant hair reduction, but we cannot promise 100% permanent hair removal.

- Discretion of Our Practitioner: We care about your results, and our skilled practitioner will make the best decisions based on your progress. They’ll provide any additional sessions if needed and will guide you throughout the process to ensure you’re getting the results you deserve.​

 

7. Treatment Expectations

Please keep in mind that everyone's body is unique, so results may vary from person to person. There are many factors that can affect treatment outcomes, so we can't guarantee specific results for everyone.​​No changes to client medical history: As above, the success of our laser hair removal is based on a client remaining clinically stable throughout treatment. Changes to your medical status, including but not limited to hormonal changes during and following pregnancy or menopause, or changes to medication or medical status that can impact either the results of treatment or client safety, such as Roaccutane or steroids, will result in you being moved to a more appropriate treatment to ensure a safe and efficacious outcome. In certain circumstances, we reserve the right to stop treatment altogether.Conditions that may require continuous and more frequent laser hair removal treatments would be:Hirsutism – Excessive hair growth of dark, thick, coarse hair in an individual in a male pattern. Commonly affected areas are upper lip, chin, central chest, midline of stomach, lower back, buttocks and front of thighs. In clinical practice it has often been suggested that ‘real’ hirsutism is simply that which the woman thinks is excessive. Ref. Rook, Textbook of Dermatology.

Hypertrichosis – Excessive hair in a generalised and not in a gender specific pattern.

PCOS – Polycystic Ovarian Syndrome. The most common cause of hirsutism is PCOS 75%.

 

​8. The consultation

Careful client selection is crucial to managing expectations and providing a positive client experience. At Laser to You you can expect to have an in-depth consultation covering a detailed medical history (including any medication or alternative therapies), the presenting condition of the skin, suitability of the hair for treatment, benefits, risks and potential side effects before you are given an expected treatment outcome that we are willing to stand behind. Clients will be assessed for suitability. Prior to starting treatment, clients will always be given a patch test to ensure they start on the best and correct settings for their skin type.​

 

9. Adherence to our laser protocols

Treatment to the best clinical outcome. We always recommend between 6-8 treatments to ensure you get the best clinical outcome. Throughout the period of treatment, we commit to reviewing client progress, and adjusting service delivery (within reason and at our absolute discretion) to increase the chances of a satisfactory outcome. Laser to You will not continue treating an area that does not require further treatment (classified as having reached a clinical end point) because over-treatment can stimulate hair growth and provide a sub-optimal clinical outcome.The correct protocols. We use tried and tested parameters for every hair and skin type we can treat to maximise results. This includes identifying the correct wavelengths and settings for Fitzpatrick skin types 1-5 and the area being treated in a consistent manner. This also includes following our safety protocols and knowing when to discontinue treatment. Should we consider it inappropriate to continue your treatment, the reason(s) for this will be communicated to you, and documented.Hair type. We will not be able to treat clients with certain hair colours. We will also not treat vellus (fine) hair as this is unlikely to be responsive to laser treatment.Tanning and sun exposure. Having sun or sunbed exposure a minimum of two weeks prior to treatment, or having a fake tan on the skin when undertaking treatment, will result in changes to the pigment/perceived pigment within your skin. In order to safely complete treatment, a patch test may be required if we suspect sun/UV exposure, or fake tanned skin. This will result in a delay to treatment and as a result may affect treatment outcome. You are strongly discouraged from actively tanning during treatment, and should ensure you remain clinically suitable for treatment by limiting UV exposure, wearing SPF30 at all times (where possible). You must inform us at least 48 hours in advance of your laser appointment if you suspect a change in your pigmentation levels.

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10. Client tolerance of laser settings.

Laser to You commits to ensuring that all clients are given the best opportunity and support to remain comfortable during treatments and will work with clients to cool the skin throughout, providing breaks if necessary. We understand that energy settings may need to be temporarily adjusted to take account of different pain thresholds, however clients must be aware that repeatedly treating on lower settings is likely to extend the length of treatment or not deliver the best clinical outcome.

 

​11. Pre and post care advice.

We strongly recommend that you adhere to the pre and post-treatment aftercare we advise, to help keep you safe from associated risks, including hypersensitivity to the sun, which can impact treatment length or impair the skin.Hair removal methods between treatments. You agree not to use any other hair removal methods (except for shaving) in between treatment, including but not limited to waxing, creams, electrolysis, IPL and other at home hair removal devices. This is because: when hair is plucked/waxed/tweezed, the follicle is removed along with the hair. This means the hair takes longer to grow back, and could result in the follicle being insufficiently grown in time for the next laser treatment cycle, preventing the laser from being able to capture and destroy the root when applied.In order to get the best outcome from each laser hair removal session, in between treatments you should only shave, trim or cut the hair as close to the skin as possible. This way, the hair follicles remain intact and will be ready for the laser to destroy them if they are in the anagen phase of the hair growth cycle. ​

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12. Courses of treatment

Package or course expiry: All treatments from a 6-session package must be taken within 18 months of the date of purchase. Any treatments left unused after 18 months will be automatically redeemed, and a new package will need to be purchased.All treatments from an 8-session package must be taken within 24 months of the date of purchase. Any treatments left unused after 24 months will be automatically redeemed, and a new package will need to be purchased.

 

​​13. Refunds

At Laser to You we strive to provide our clients with the best possible service and results. We understand that circumstances may arise that require changes to your treatment plan.

 

Gift Vouchers are non-refundable other than within the 14 day cancellation period if you have not started using this Gift Voucher.

 

Treatment refunds: Treatments or courses of treatment are only refundable for medical reasons.If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. We're here to assist you in any way we can.

 

14. Liability

Laser to You will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.It is the client’s responsibility to ensure that they provide Laser to You with all relevant medical history and medication details prior to each treatment. Laser to You will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Laser to You regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Laser to You liability for death or any personal injury resulting from Laser to You negligence.

 

15. Conduct

We will refuse treatment to customers who behave in an ill-mannered, aggressive or hostile way towards us.

 

16. Your right to complain

Laser to You endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Laser to You, you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Laser to You will be pleased to help and will support you through the process. Laser to You aims to give you a full written response within 20 working days, or where this is not possible, an explanation as to the cause of the delay.

 

17. Changes to these Terms of Service

We reserve the right to alter, modify or update these Terms of Service. These Terms apply to your order. We may change our Terms of Service at any time, so please do not assume that the same terms will apply to future orders. By continuing to access our website, you agree to be bound by the amended Terms of Service.

 

If you have any questions regarding these Terms and Conditions, please contact us:

lasertoyou@aol.com

07311272362

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